Ways to sign in

Email and password, Google, Microsoft, and what a first sign-in looks like.

Email and password

The default. Your email is your username.

Google and Microsoft

If your organisation has configured a provider, its button appears on the sign-in screen. Configure one and the buttons appear; configure none and the app never mentions them.

Signing in with a provider still requires an account here — the provider proves who you are, and your account decides what you may do. Somebody with a valid Google account and no user record cannot get in.

First sign-in on an issued password

When an administrator creates your account they set a password, which means somebody other than you knows it. So the first sign-in with an issued password asks you to change it before going any further.

Forgotten password

Click Forgot password? and enter your email. If an account exists you get a link.

Detail
Valid for	One hour
Uses	One. Using it or requesting another invalidates it

The screen gives the same answer whether or not the address has an account. That is deliberate — a different answer would tell anyone who asked which of your colleagues have accounts.

If the link does not arrive, check spam first, then ask your administrator to confirm the address on your account.

Changing your password

From your account menu. You need your current one.

Signing in on a handset

The field app uses the same email and password, and additionally sets up a device passcode that encrypts the plant’s data held on the handset. That passcode is separate, belongs to the device, and cannot be recovered by anybody.

Sessions

Sessions renew while you are working and expire after a period of inactivity. An expired session returns you to sign-in with your work intact — you are not signed out mid-edit and left wondering.