Contracts

Warranties, AMCs and service agreements — what each covers, what it excludes, and when it expires.

Agreements that decide who pays when something breaks.

Kinds of contract

Kind	What it is
Warranty	The manufacturer’s cover on a new asset
AMC	Annual maintenance contract — scheduled work included
CMC	Comprehensive maintenance contract — parts and labour included
Service agreement	A defined scope of work over a period

The list is configurable under commercial settings.

Coverage leads

The question a plant asks a contract is not “what does it say” — it is “is this repair on their bill”. So a contract opens with a coverage checklist rather than a summary:

✓ Parts    ✓ Labour    ✓ Travel    ✗ Consumables

Exclusions sit beside entitlements

Not in a tab of their own. Exclusions are evaluated first, and reading what a contract covers apart from what it excludes is how a plant discovers the gap at claim time.

Tabs

Overview

Number, vendor, kind, the assets or sites covered, and the period it runs for.

Coverage

What is covered and what is excluded — parts, labour, travel, consumables, and the categories of work the agreement extends to. Editable, because a contract arrives as a PDF and somebody has to type what it says.

Terms

Notice periods, renewal terms, penalties, and payment terms.

Service levels

What the vendor promised — response and resolution times, by priority. These are what their performance is measured against.

Pricing

What the contract costs and how it is billed.

Visits

Scheduled visits the agreement includes, and whether they happened.

Entitlement evaluations

Every decision the engine has made against this contract, with the evidence it used. Read-only and append-only — an evaluation is a record of what was decided at the time.

Claims

Claims raised against this contract. Read-only here — a claim is raised from the covered work order, where the evidence is.

Documents

The contract as signed. Everything else on the screen is somebody’s transcription of it.

Expiry

Contracts expiring raise a notification ahead of time, because a warranty that lapses unnoticed is a repair you pay for that somebody else would have.

Adding a contract

New on this screen. A contract needs a number, a vendor, a kind, the period, and what it covers. Attach the signed document.